safeguarding
If you have a safeguarding concern, you can also contact one of our Designated Safeguarding Leads:
At Sendsory, the safety, wellbeing and protection of every child in our care is at the heart of everything we do. Safeguarding is everyone's responsibility, and we are committed to ensuring that all children, young people and families feel safe, supported and listened to.
If you ever have a concern about the welfare of a child, please speak directly to a member of our team without delay. We will always act quickly and appropriately to safeguard the child.
Urgent safeguarding contacts
If you believe a child, young person, or vulnerable adult may be at immediate risk of harm or abuse, you can also contact:
- Customer First: 0808 800 4005
- Suffolk MASH (Multi-Agency Safeguarding Hub): 0345 606 1499
Other helpful contacts
- NSPCC: 0808 800 5000
- Childline: 0800 1111
- Samaritans: 116 123
We work as part of the wider safeguarding network, alongside schools, families and local services. Everyone at Sendsory® has a duty to put the needs of children first in every decision and action
We recognise the additional vulnerabilities faced by children with SEND, SEMH and other complex needs. Our safeguarding framework reflects this and includes focus areas such as:
- Online safety
- Emotional and mental health support
- Domestic abuse and exploitation risks
- County lines and criminal exploitation
- Homelessness and harmful influences
- All staff receive safeguarding training and are confident in how to respond to concerns swiftly and effectively.
- Ensuring every team member can identify and act on safeguarding concerns
- Encouraging open and timely communication across our service
- Following clear procedures for child protection and safeguarding issues
- Working collaboratively with families and partner agencies to secure the right support at the right time
- We actively use approaches such as the Early Help Assessment (EHA) and Multi-Agency Safeguarding Hub (MASH) to strengthen joined-up support and ensure children and families never feel alone when challenges arise.